Service Manager

Your New Company

For over 15 years, this Australian-owned business has been a trusted supplier of pumps and water equipment to farmers and regional communities nationwide. Known for practical, dependable products backed by genuine technical know-how, they pride themselves on solving real problems for their customers. Based out of their Marrickville office, they offer a welcoming, supportive workplace where your technical background and ideas are truly valued.

Your New Role

This is a great opportunity to take the reins of the technical support and service function. As the Service Manager, you’ll be the go-to technical lead, mentoring a junior technician, diagnosing pump and equipment issues over the phone, and getting hands-on in the workshop with testing and repairs. Dealing mainly with Australian farmers and rural dealers, you’ll deliver clear, practical solutions that keep operations moving.

Key Responsibilities

• Supervise and mentor a junior technician while handling escalations
• Troubleshoot and diagnose pump and technical faults via phone, email, and messaging
• Manage warranty claims and service jobs from end to end
• Advise customers on suitable pump sizing, system upgrades, and installation setups
• Head out on occasional regional visits to run training sessions for distributors
• Keep job tracking, parts, and CRM records up to date

Why You’ll Love It

• Attractive salary of $80k - $85k + super
• Work in a close, stable and supportive team
• Great stability within a long-standing business
• Comprehensive product training across the entire range
• Convenient Marrickville location with free onsite parking

About You

• Experience as a Service Manager, Service Coordinator, Warranty Coordinator, Warranty Manager
• Experience supervising, coaching, or mentoring a junior team member
• Full Australian driver’s licence and happy to do occasional regional travel

Sound Like You?

If you’re ready to step into a rewarding Service Manager role with a solid industry leader, click APPLY NOW. For a confidential chat, email Naomi Cropper at naomi.cropper@randstad.com.au.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.